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Home » FAQ
Frequently Asked Questions
Are your mosaic handcrafted ?

Our mosaics are made from hand-cut mosaic tiles and each tile is 3/8 inch deep and approximately 1/3 wide. Each mosaic is designed and produced by a team of 4 to 10 artists . Our company employs over 240 artists.

Can we change the colors?

All colors can be changed upon request; a one-time USD 100 will be charged for all color changes.

Can we change the size ?

All sizes can be modified to fit your exact locations, however, some designs cannot be made smaller due to design constraints but all mosaics can be made in a larger size.

Can we install the mosaics in swimming pools , bathroom or outdoor ?

Our mosaics are made from natural colored marble so they are resistant to any extreme weather conditions, like ice, sun etc.. They can be installed in swimming polls or high traffic areas.

Can we order a custom design?

You can send all design requests or attachments to sales@mosaicmarble.com

Do you deliver worldwide ?

Yes, we cover all countries. International shipping is made using DHL, UPS, and Aramex. Please allow 7 to 35 business days for delivery.

For large orders we offer sea shipping, contact us for a quote.

Do you offer any guarantee on the mosaic ?

We offer a lifetime warranty on all our natural stone mosaics.

Do you use natural stone ?

We use all kinds of marble, granite, and other natural stones. However, we can use synthetic stones upon request.

How do I install the mosaic ?

The mosaic is supplied directly from the factory, glued to a fiber mesh backing, ensuring that each of the hand-cut marble mosaic tiles remains firmly in place during shipment.

Installing mosaic is very similar to installing standard ceramic tiles. There is no need for a professional to install the mosaic but we strongly recommend one for larger pieces.

To install the mosaic on the wall or ceiling, first glue it to a wood panel then fix the wood panel to the wall.

What are the accepted payment methods ?

We accept bank transfers, credit card payments, western union, paypal, escrow.

What do you recommend that I use to seal my mosaic?

Sealing your mosaic is strongly recommended as this creates a barrier between the stone and the dirt and stains. We recommend that you enhance it as well, to make the colors more vibrant. Sealing, however, does not protect your piece from stains, therefore any staining that comes into contact with your mosaic should be removed immediately. We recommend using Miracle Sealant Company products because they are widely considered the best available and are easy to apply.

Use a sponge, paintbrush or roller to spread the sealant evenly over the surface of the stone. Traffic and use will affect the need to reseal a surface but resealing annually is wise. Gnosis Tesserae recommends the following: 511 Seal & Enhance seals your mosaics and brings the natural stone colors up, making it more vibrant. Miraclean is a concentrated cleaner developed specifically for marble, terrazzo, granite, tile and masonry surfaces. If required, Gnosis Tesserae can offer to seal your mosaic when you order it, for an additional cost.

What happens if a mosaic is broken during shipment ?

We offer extra replacement stones with each shipment, however if the damage is irreparable we require an immediate photo to claim the insurance from DHL.

What happens if some stone fall during installation?

We send a box of replacement stones with each mosaic.

What is the expected timeframe for delivery?

Your order needs 7 to 35 business days to reach your home.

What kind of grout should I use ?

Any tile grout can be used. Sanded or non-sanded is fine.

Where are you located?

Our workshop is located in Lebanon and our design studios are located in Atlanta (USA), Canada, Portugal, Spain, France, UK, KSA, Dubai (UAE), and Estonia.


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